Problem
Client cannot connect
Likely cause
The public key may be wrong, the app may be disabled, or the gateway host may be incorrect.Fix
Check the app keys page, app status, and gateway value shown in the console.Problem
Origin blocked
Likely cause
The website trying to connect is not listed as a trusted origin for that app.Fix
Open the app, add the exact website origin, then retry the connection.Problem
Private channel denied
Likely cause
The channel authorization response may be missing, invalid, or signed with the wrong secret.Fix
Check your trusted server route, socket ID, channel name, and active secret key.Problem
Presence join fails
Likely cause
Presence channels require valid channel data with user information.Fix
Return signed authorization with valid user data for the connected member.Problem
Usage limit reached
Likely cause
The app has reached the monthly event or message limit for the current plan.Fix
Review usage, reduce traffic, or upgrade the workspace plan when billing is ready.